HOTS USER GUIDE
WHAT IS HOTS?
HOTS stands for Hotel Operations Tactics and Strategy.
HOTS is a unique dynamic training and development experience for industry,
based around a realistic computer exercise that simulates the management of a
service business. Participants will develop their knowledge of business
strategy, marketing and sales, finance, operations and personnel in developing
a business plan and implementing it through a series of decisions over a
simulated period of five years.
Simulations are becoming vital in the supplement of practical experience. They
allow for the testing of strategies and the reinforcement of conceptual
understanding. Through the simulation of realistic business situations, an
opportunity is provided to analyse the cause and effect of the decision making
process.
The aim of the HOTS package is to HIGHLIGHT KEY STRATEGIC AND TACTICAL FACTORS
affecting the industry. These will include as examples:-
- The importance of market intelligence for effective investment
- Business Interdependencies; working in teams
- The importance of complementary products and strategic fit
- Marketing in a competitive environment
- Planning and budgeting
- Microeconomic factors as part of tactical planning
- The price and volume relationship
- The need to plan, do and review.
An online document is provided on the background of the hotel
you are about to take over together with a current set of financial reports.
It is recommended that you read through this information in order to assess
current business performance. It is accessed via the Background to your Hotel item on the main HOTS help menu.
Decisions will then be taken on a weekly or monthly basis, processed and
results produced and reviewed.
IMPORTANT!!
Now review the decision areas, familiarise yourself with the further information that is available on this help facility or in the printed documentation and decide if you wish to purchase any market research prior to creating your strategy and commencing implementing your first set of weekly decisions.